Terms & Conditions
Sophie Personne fully complies with the UK Data Protection legislation and we recognise the importance of protecting your privacy. This policy has been designed to help you understand how we collect, use and safeguard the personal information you provide to us.
We undertake to keep all of your personal details confidential and will not sell or provide any of your personal information to any third parties unless required to do so by law.
By personal information, we mean your name, date of birth, address, telephone number, email address, marital status and number of children. Your personal details will be stored securely and in compliance with the current legislation.
Sophie Personne values your privacy and the collection of your personal information will only be used for the purpose of administering our business activities, providing the products and services you requested, process your payment, general research and marketing purposes.
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think may be of interest to you. You may notify us at any time if you do not wish to receive these offers either by using the link provided on our contact page.
Any other personal information provided to us and that you are willing to share in order to benefit from our services will be kept strictly confidential.
As a customer, under the UK Data Protection Act 1998, you have the right to be told what personal information we hold about you on our database. Our registration reference is ZA083240. Should you wish to exercise that right, please contact us by email.
For more information about data protection laws, please visit www.ico.org.uk.
This policy will be continuously assessed against new technologies, business technologies and customer needs and is valid from 16th May 2018.
What we collect
We may collect the following information:
- Contact information including email address and phone
- Usage tracking with industry standard Google analytics
- Usage tracking with industry standard Facebook Pixel
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, BUT ONLY if you have explicitly given permission to do this.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
I aim to remain GDPR compliant.
The right to be informed: That’s what this page is for!
The right of access: Individuals will have the right to ask—and receive an answer—if an organization is processing their data. This information must be provided largely for free within one month of request.
The right to rectification: If your data is incorrect or incomplete, you have the right to have it corrected.
The right to be forgotten: You may request the removal of your data, for example from my mailing list if you have signed up to it.
The right to restrict processing: Under certain circumstances, you can block the processing of your personal data, although on this site, it would mean just not providing any to me and opting out of Smartlook and Google Analytics (see links below).
The right to data portability: You can use your own data anywhere you like.
The right to object: You can object to the use of their personal data for most purposes.
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us, if it is not obvious how to delete your own data
- Opting out of Google Analytics
We will not sell, distribute or lease your personal information to third parties (unless we have your permission, but currently have no plans in this area) or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, but again, only if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and GDPR. This is normally free and I aim to respond within one month.
If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.