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By using this website, you hereby accept and confirm you have the right, authority and capacity to abide by the General Terms and Conditions as described below. If you do not agree to these terms, you should not review information or obtain products or services from this website.

By doing so, you also confirm that you are at least 18 years old.

Payment

For one to one coaching or online programmes, fees are payable by debit/ credit card (through Stripe) or by Paypal.

Rescheduling

For one to one coaching, the customer is required to give a minimum of 24 hours for the rescheduling or cancellation of a session. Failure to do so will mean the session will still be charged at full price.

Agreement

By signing up to one to one coaching or any of Sophie’s online programmes, you agree to these Terms & Conditions.

For coaching, an individual agreement will be sent to you by email and provide specific information about the programme selected for and by the customer, fees due and the services that will be delivered by Sophie Personne. This agreement may only be amended in writing and signed by duly authorised representatives of both parties. The agreement (including its schedule) contains the whole agreement between the parties in relation to its subject matter, and supersedes any prior agreement between the parties, whether written or oral.

This is governed by and construed in accordance with the Law of England and Wales and is subject to the exclusive jurisdiction of the English Courts.

Privacy

Sophie Personne fully complies with the UK Data Protection legislation (Registration ZA083240) and GDPR, as we recognise the importance of protecting your privacy. The Client may request details of the Privacy Policy or of personal information which we hold under the Data Protection Act 1998 & GDPR. This is normally free, and Sophie aims to respond within one calendar month. The full Privacy Policy can be accessed in the footer.

Legal Disclaimer Notice

The information provided by Sophie Personne does not constitute or intend to constitute legal or professional advice. It is not a substitute for the professional advice you would receive from a Medical Doctor (General Practitioner or Consultant), Psychiatrist or Counsellor of any kind. The information and services provided are not intended to be therapy or medical treatment – on that basis, there will be no diagnosis or treatment of any medical or psychological condition(s). Any decisions made by the Client and the consequences thereof are their own.

Under no circumstances can the Client hold Sophie liable or responsible for any actions, choices or decisions taken by them. the Client agrees not to hold Sophie liable for any loss or cost incurred by them, or any other person related or associated with them, as a result of materials, techniques, tools, coaching or information offered by Sophie Personne. In the event of any such claim, the Client shall indemnify Sophie Personne, including to but not limited to any claims made against her, by any person related to or associated with the Client. Nothing in the content materials shall be considered legal, financial or actuarial advice.

The information shown on the website or expressed during sessions is intended to be general information with respect to common life and relationships. Information is offered in good faith and the Client does not have to use any of the materials, techniques, tools, coaching or information.

Results are not guaranteed and are dependent on the actions, choices, decisions and attitude of the Client. Services are intended for adults aged 18 or older, unless agreed prior to commencement of work. Sophie Personne reserves the right to refuse to offer or stop to offer any of the services for any reason.

Complaints

If you wish to make a complaint, please email hello@sophiepersonne.com with a brief summary of the nature of your dissatisfaction and we will endeavour to get back to you within 7 working days.

If you do not have access to a computer, please write to Sophie Personne, 152 City Road, London, EC1V 2NX with a brief summary of the nature of your dissatisfaction and we will endeavour to get back to you within 7 working days from the date of receipt.

 Website

Sophie Personne will not be held responsible for any damages (without limitations) resulting from the use of this website.

The information contained in this website is for general information purposes only. The information is provided by Sophie Personne and whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

We will not be held liable in any event, for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Our site may contain links to other websites, which are not under our control. Sophie Personne is not responsible for the privacy practices, nature, content and/ or, of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we do not take any responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Should you experience technical difficulties, please email hello@sophiepersonne.com.

Copyright

The copyright of this website and its content belongs to Sophie Personne ©Sophie Personne 2014-2019 – All rights reserved.

Unless otherwise indicated, all content of this website (including text, graphics, images, logos and software) is the property of Sophie Personne and/ or its suppliers and is protected by United Kingdom and international copyright laws. Material on this website may not be reproduced.

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